FREE SHIPPING ON ALL ORDERS! PRODUCTION + SHIPPING DELAYS DUE TO COVID-19

Policies

COVID-19 Notice

Due to COVID-19, USPS may be experiencing some shipping delays. Our processing time for enamel pins remains the same (see shipping policies below), however, our print on demand supplier may be delayed. Please allow extra time to receive your package during this time. Thank you! 

Payments

All payments are processed via PayPal even if you do not have a PayPal account. Rather than logging into an account, click the "Pay with Debit or Credit Card" button below.

Shipping Policies

Enamel Pins
All enamel pin orders will be processed within 3-5 business days. Once your order has been processed, you will receive an email with a USPS tracking number. Orders with various products may be shipped separately.  Lost or stolen packages are NOT the responsibility of The Dura Mater. 

 

Clothing, Accessories, Home Goods
All additional products are print on demand. The average turn around time is 7-10 business days. Please provide accurate size/color choices and address. Once your order has been submitted to our print on demand supplier, it cannot be changed/canceled. For more information, see our returns policy below. Once your order has been processed, you will receive an email with a USPS tracking number.  Orders with various products may be shipped separately.  Lost or stolen packages are NOT the responsibility of The Dura Mater. 

International Shipping

At this time we can only offer domestic shipping within the United States. We are working to offer international shipping as soon as possible. Thank you for your patience!

Return Policy

As we are a very small business, we can only accept returns for damaged items. This includes broken pins or manufacturing errors such as damaged printing. If your item arrives damaged, please send us an email within 7 days of the date you received your package. Include photos and a detailed description of the damage to your product. 

 

NOTE: Returns will not be accepted for incorrect size/color choice or wrong address. Once your order has ben sent to our on demand printer, this information cannot be changed. Please make sure this information is as accurate as possible during checkout. We cannot cancel your order or refund you after checkout. 

 

Damaged packages are the responsibility of the USPS and a claim can be filed here. Lost or stolen packages are NOT the responsibility of the Dura Mater.